Privacy Policy

Introduction

Dryguard Roofing ("we," "us," "our," or "Company") operates the website located at dryguardroofingltd.co.uk (the "Website"). We are committed to protecting your privacy and ensuring you have a positive experience on our Website.

This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information in connection with our Website and the services we offer. Please read this policy carefully. If you do not agree with our policies and practices, please do not use our Website.

Information We Collect

Information You Provide Directly:

• Contact information (name, phone number, email address, postal address)
• Information provided through inquiry forms (postcode, property type, description of roofing issues)
• Communication preferences
• Payment information (if applicable)

Information Collected Automatically:

• IP address and browser type
• Pages visited and time spent on the Website
• Referring website
• Device information
• Cookies and similar tracking technologies

Third-Party Information:

• Information from Google Analytics and similar services
• Information from TrustIndex for customer reviews

How We Use Your Information

We use the information we collect for the following purposes:

• To provide quotations and respond to your inquiries
• To arrange free roof inspections within 48 hours
• To send follow-up communications regarding services
• To improve our Website and services
• To comply with legal obligations
• To prevent fraud and secure our Website
• To send marketing communications (with your consent)
• To understand customer preferences and trends

Legal Basis for Processing

We process your personal information under the following legal bases:

• Contract Performance: Information necessary to provide our services
• Legal Obligation: Information required by law
• Legitimate Interests: Information needed for business operations and customer service
• Consent: Information processed with your explicit consent

Information Sharing

We do not sell, rent, or lease your personal information to third parties. However, we may share information with:

• Service providers who assist in our operations (e.g., email providers, hosting services)
• Legal authorities when required by law
• Business partners for co-marketing purposes (with your consent)
• Insurance providers for claim purposes

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services
• Fulfill legal obligations
• Resolve disputes
• Enforce our agreements

Typically, we retain contact information for 7 years for business records and compliance purposes.

Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Rectification: Request correction of inaccurate information
• Erasure: Request deletion of your information (subject to legal requirements)
• Restrict Processing: Limit how we use your information
• Data Portability: Request your information in a portable format
• Withdraw Consent: Withdraw consent for marketing communications at any time
• Object: Object to processing of your information

To exercise these rights, contact us using the information below.

Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to:

• Remember your preferences
• Track website usage
• Provide personalized content
• Improve user experience

You can control cookie settings through your browser preferences. However, disabling cookies may affect Website functionality.

Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of external sites. Please review their privacy policies before providing personal information.

Children's Privacy

Our Website is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information immediately.

Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL encryption
• Secure server environments
• Access controls
• Regular security audits

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

International Data Transfers

Our Website is hosted in the United Kingdom. If you access our Website from outside the UK, you acknowledge that your information may be transferred to, stored in, and processed in the UK.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be effective upon posting to the Website with an updated "Last Updated" date. Your continued use of the Website following changes constitutes acceptance of the revised policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Compliance: This privacy policy complies with UK Data Protection Act 2018, UK GDPR, and ePrivacy Regulations 2003.